You’re Digging in the Wrong Place
Listen as co-author of the book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results, Matthew Wride, J.D. discusses the premise of chapter 1, “You’re Digging in the Wrong Place.”
In this brief podcast episode, co-author Matthew Wride talks about organizations that become obsessed with the Customer Experience and put all of their focus, money, and energy into building the best Customer Experience. But what about the Employee Experience?
In this podcast, and chapter 1, the author argues that if organizations focus on their number one asset, the employees, to build an effective Employee Experience, a successful Customer Experience will naturally follow. By treating your employees exactly as you want them to treat your best customers, your Customer Experience will come as a result.
Listen to the next Employee Experience episode: The Expectation Gap, Chapter 2
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