In this episode, Matthew Wride and Christian Nielson discuss how former Zappos CEO, the late Tony Hsieh, created a unique company culture built on empowering employees to provide a high level of service to their customers. He was once described as “an artist with a CEO title,” someone not afraid to try bold, new initiates to get results.
Tony Hsieh believed in four principles that drive happiness as part of the company culture at Zappos: A sense of control over your own destiny; the perception that you’re making progress in your life; connectedness with others; and being part of something bigger than yourself.
“The best businesses are really ones that can combine passion, profits, and purpose.” – Tony Hsieh
