Infographic: The Three Lenses of the Employee Experience helps demonstrate how effective leaders look (and are willing to) go beyond their limited perspectives and see the Employee Experience with new eyes. Download the PDF version
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Lenses are the different perspectives on an organization’s Employee Experience that managers and leaders adopt and consider consciously. Lenses allow leaders to view the Employee Experience from multiple points of view––to put on various hats and understand the beliefs and expectations of their employees through whatever frame is most helpful to the organization’s success. The most effective leaders are those who can (and are willing to) go beyond their limited perspectives and see the Employee Experience with new eyes. There are three lenses:
Organization Lens:
When you view the Employee Experience through the Organization Lens™, it’s from the perspective of what is best for the organization, not necessarily the employees.
Looking through this lens, the owner, executive, or manager sees the Employee Experience as it affects the organization.
- Sales
- Market Share
- Recruitment
- Partnerships
- Turnover
- Competition
- Brand
- Personnel Decisions
- Patient Satisfaction
and more
INSIGHT: Looking through this lens can help leaders temporarily set aside personal relationships and emotional issues related to employees to see what needs to be done to preserve the well-being of the organization.
Employee Lens:
When you view the Employee Experience through the Employee Lens™, it’s from the perspective of the employee on what is best for the people working in the organization.
Looking through this lens, the leader sees the Employee Experience from the perspective of the employee.
- Compensation Engagement
- Culture
- Beliefs
- Work-life Balance
INSIGHT: Looking through this lens, a manager might understand how employee beliefs led to a specific outcome in a way that wasn’t possible had she looked at things only from her own perspective. Gazing through this lens might provoke a manager to ask, “How does this decision impact employees and their perceptions? How with they see it?
Leader Lens:
When you view the Employee Experience through the Leader Lens™, you are able to look through the organizational and employee lenses at the same time, giving both views their appropriate consideration, while also paying attention to the leader’s own viewpoint.
- Their own point of view
- The organization’s point of view
- The employees’ point of view
INSIGHT: Looking through this lens gives a broader, more complete range of insights needed to make decisions.
Read The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results
Want to build a strong, successful organization? Start by ignoring your customers. Really! Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines.
If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one.
